About Us
Monona Plumbing & Fire Protection built a company on a clear foundation. Do business the right way. This honest and straightforward approach began over 40 years ago. The only thing that has changed over that time is we now call the right way, “The Monona Way”.
“The Monona Way” of doing business is a set of fundamental values that will never be compromised. Quality craftsmanship, customer service and safety may be basic principles, but consistently delivering on them is not.
Quality craftsmanship begins with a licensed contractor on every job and every call. Monona Plumbing & Fire Protection customers never have to check a credential because we have done it for them. These licensed contractors only use and recommend products that meet the Wisconsin Codes.
We put our 24/7-365 same day emergency service front and center to showcase our commitment to true customer service. Plumbing, Fire Protection and Underground Site Utility emergencies won’t wait for the next business day, so Monona Plumbing & Fire Protection won’t either. Our service team answers the phone day or night at 608.273.4556.
Safety for our customers, our team and our community is delivered through training well beyond the required standards. These routine and specialized safety training programs for all Monona Plumbing & Fire Protection employees arm them with the tools and behaviors necessary to perform tasks safely every day.
We are proud to tell people about the Monona way of doing business, but we find it most meaningful when we get to show people the Monona way of doing business. Call us at 608.273.4556 or use one of the links below.
Core Values
Live Your Life; Love Your Work.
Working hard and having fun is at the core of who we are. We are passionate about our work and go beyond what is required. We strive to create an environment in which hard work and flexibility go hand in hand.
Create Enduring Relationships.
Cultivating strong relationships with customers and team members is a key focus. We value our customers and team members and do not take them for granted. We are committed to continually delivering exceptional experiences. We work cooperatively and respectfully and exercise a willingness to be helpful and supportive.
Be Personally Accountable.
We do what we say we will do. We follow through on our commitments and deliver on our promises. We persevere in the face of obstacles and setbacks. We take responsibility for our actions and mistakes. We do not make excuses.
Do the Right Thing.
We strive to always do the right thing, not just what is easy. We act with integrity and focus on being honest, fair, and ethical. Quality craftsmanship, customer service, and safety are integral to who we are and how we accomplish our work. We do not cut corners.
Show Respect for Others.
We believe in honesty and treating people fairly and with respect. We listen to others. We believe respect for one another fosters lasting relationships with employees, customers, business partners, and the community.
Remain Humble.
We admit our limitations. We accept constructive feedback and help from others. We are one team; our success is collective, not individual. We are quietly confident and let our actions speak louder than our words.
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